Communicating effectively through writing helps you in resolving your customers’ concerns and building relationships with them. This was one of the things that the employees of NetSuite learned from Communicare Training and Development’s Effective Business Writing Workshop. For two days, the participants reviewed the English grammar rules and learned the do’s and dont’s when writing emails, letters and memos. After several writing activities and games, the participants were ready to edit their current templates and write effective business correspondences!